Automotive Service Policies

Diagnostic Service Agreement

A+ Automotive Technology is a specialized service division of A+ Techucation LLC. We provide technology-focused vehicle diagnostic evaluation, code interpretation, customer-provided report review, and plain-language next-step guidance. We do not operate as a repair facility and do not sell or install vehicle parts.

A service relationship begins only after we accept the intake, confirm the scope, price, timing, vehicle eligibility, and service method in writing, and the customer accepts the applicable terms. Submitting an intake or making a payment does not by itself confirm an appointment.

Scope and limitations

• Trouble codes identify conditions or systems; they do not automatically identify a failed part.
• Coverage varies by vehicle, manufacturer, system, condition, data, and equipment.
• Intermittent faults, hidden damage, mechanical failures, prior repairs, modifications, and incomplete records may limit findings.
• No service guarantees a diagnosis, repair outcome, roadworthiness, continued safe operation, or future reliability.
• Services exclude mechanical, structural, collision, safety, emissions, state, title, appraisal, recall-completion, and vehicle-history inspections unless separately agreed in writing.
• Programming, coding, calibration, key service, module repair, parts, labor, installation, and towing are excluded.

Customer responsibilities and authorization

The customer must provide accurate information, disclose known hazards and history, identify symptoms, and confirm lawful authority to request evaluation. A non-owner must have the owner's authorization.

The customer is responsible for access, safe conditions, driving and repair decisions, insurance and registration as applicable, valuables, and selecting any repair provider. Never submit card details, credentials, a Social Security number, or a complete VIN through public intake.

Payment, scheduling, cancellation and refunds

• Payment is requested only after intake review and approval.
• Prices apply only to the confirmed scope for one approved vehicle and concern.
• No optional product, repair, part, installation, or unrelated service is automatically added.
• If we cannot provide an accepted service and no work has begun, the customer receives a full refund.
• A customer may cancel for a full refund before diagnostic work begins. Once work begins, completed work is nonrefundable; any clearly unearned prepaid balance will be refunded.
• A missed appointment does not automatically authorize additional charges. Any revised fee must be disclosed and accepted in writing.
• Refunds return to the original payment method; financial institutions control posting time.

Pre-purchase technology evaluations

This service reviews supported electronic systems for one approved vehicle. It is not a mechanical, structural, collision, safety, emissions, title, state, appraisal, roadworthiness, or vehicle-history inspection and is not a recommendation to buy or reject the vehicle. Faults may be concealed, recently cleared, intermittent, or unavailable through supported systems.

Remote diagnostic report reviews

A remote review depends entirely on customer-provided codes, images, reports, warning-light information, or scan results. No physical scan or inspection occurs. Additional in-person testing may be necessary.

Follow-up diagnostic rechecks

A recheck applies only to the same vehicle and previously evaluated concern within 30 days, subject to eligibility. A new symptom, system, changed condition, expanded diagnosis, or vehicle requires a new intake.

Automotive privacy notice

We may collect contact information, partial vehicle-identification information, mileage, symptoms, history, codes, reports, images, scheduling information, payment status, communications, and service records to review eligibility, deliver services, communicate, prevent fraud, maintain records, and comply with law.

Stripe collects payment-card information directly. Service providers may support hosting, email, scheduling, analytics, storage, communications, and payments. We do not sell personal information for money. Privacy requests: aplustechucation@gmail.com.

Safety disclaimer

Do not rely on this website, a code, or a remote explanation when immediate safety is uncertain. For smoke, fire, fuel odor, severe overheating, loss of braking or steering, a flashing critical warning, severe mechanical noise, or unsafe drivability, stop safely and contact emergency, roadside, towing, or qualified repair assistance.

A scan cannot certify that a vehicle is safe to drive and does not replace manufacturer procedures, recalls, mechanical testing, or required inspections.

Questions, complaints and disputes

Contact aplustechucation@gmail.com or (713) 396-2993 with the customer name, case number, service, vehicle, and concern. The parties should first attempt good-faith resolution through direct written communication. Texas law governs to the extent permitted.